ONR EDGE
Discover the Future of Feedback with EchoEdge
The AI Interviewer Redefining Customer and Employee Research
Surveys are dying. Responses are low. Comments are vague. And yet, understanding your customers and employees has never been more important.
Introducing EchoEdge — the AI-powered Interviewer that blends natural conversation with cutting-edge voice and text analytics to deliver deep, actionable insights at scale.
💬 What Is EchoEdge?
EchoEdge is an intelligent interviewing platform that engages people in rich, voice-based conversations, and then analyzes what they said and how they said it.
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This is more than just a chatbot or a static survey. EchoEdge listens like a human and thinks like a researcher. It asks probing follow-up questions, reads between the lines, and generates both qualitative and quantitative insight you can act on.
Perfect for:
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Customer Experience (CX) and Voice of the Customer (VoC) Programs
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Employee Experience and Organizational Change Initiatives
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Product Feedback, Innovation Testing, and Service Design
Why EchoEdge Instead of a Survey?
Because people talk more than they type.
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✅ Higher Engagement: Respondents are more likely to speak than to write paragraphs in a survey box.
✅ Deeper Insight: Natural follow-ups lead to richer, more nuanced responses.
✅ Emotion + Tone Analytics: Understand not just what was said, but the feeling behind it.
✅ Scalable Conversations: Interview dozens, hundreds, or thousands at once — asynchronously.
Surveys skim the surface. EchoEdge dives deep.
Try It Now: Contribute to the State of CX 2026 Report
We're inviting CX leaders to experience EchoEdge firsthand by participating in a groundbreaking industry study: The State of CX in 2026.
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You’ll be interviewed (via voice or text) by EchoEdge on:
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· Your CX priorities
· Organizational funding and executive support
· How your team turns insight into action
Want to Use EchoEdge at Your Company?
Imagine replacing your next survey with a true, AI-powered conversation.
EchoEdge can:
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· Run exit interviews that capture honesty
· Uncover hidden pain points in customer journeys
· Surface insights HR and product teams can act on instantly
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Let’s explore how.
About the Creators
EchoEdge is a joint innovation from ONR Edge, the pioneers in experience intelligence, and BespokeCSI, a platform built around identifying, analyzing and visualizing customer signals.
Together, we’re transforming how organizations listen, learn, and lead.
Ready to hear what your people really think?
Join the Conversation. Discover the Echo. Gain an Edge.