Sales Teams – Smarter Call Routing & Performance 

 

Challenge: Sales teams struggled with long call times, poor routing, and inconsistent agent performance. 

​​

Solution: ONR EDGE integrated call summary details with transcript analysis using NLP and sentiment detection to uncover intent, improve routing, and target coaching. 

 

Impact: 

• 15% improvement in call routing accuracy 

• 20% boost in agent performance scores 

• Higher conversion rates with shorter call times 

​

​

Banking – Optimizing ATM Cash Management 

 

Challenge: A retail bank faced cash shortages in some ATMs and overstocking in others, leading to customer frustration and tied-up capital. 

 

Solution: ONR EDGE built a predictive model using cash usage data from thousands of ATMs to set optimal “cash on hand” levels and reload frequencies. 

 

Impact: 

• 25% reduction in ATM cash outages 

• 15% reduction in idle cash holdings 

• 10% lower replenishment costs with optimized routing 

 

 

Healthcare – Creating an Effortless Patient Experience 

 

Challenge: A medical clinic struggled with fragmented patient data across appointments, treatments, prescriptions, and feedback, making it hard to track success or personalize care. 

 

Solution: ONR EDGE integrated all patient information into a unified platform, linking clinical records with patient feedback to identify treatment effectiveness and reduce friction. 

​

Impact: 

• 30% better tracking of treatment success 

• 20% reduction in repeat visits for the same issue 

• Higher patient satisfaction from more effortless care journeys 

 

 

Why Clients Choose ONR EDGE 

​

• Proven success across sales, banking, and healthcare 

​​

• Tailored solutions that combine data integration, AI, and predictive analytics 

​​

• Measurable ROI through efficiency gains, cost reduction, and better customer outcomes